Brand: Ras Rivaj
Website: https://rasrivaj.in
1. Damaged or Incorrect Products
At Ras Rivaj, we take care to deliver quality spices to our customers. If you receive a damaged, defective, leaking, tampered, or incorrect product, please contact us within 48 hours of delivery.
Please share your order number, clear photographs of the product and packaging, and a brief description of the issue.
After verification, we will inform you whether a replacement or refund is applicable.
2. Return Eligibility
For food safety and hygiene reasons, opened or used spice packets generally cannot be accepted for return due to a change of mind.
Unopened products may be considered for return only after prior approval from our customer support team and subject to applicable law.
Products that are damaged, defective, unsafe, or incorrectly delivered will be handled according to applicable consumer protection requirements.
Please do not consume a product if its packaging appears tampered with or the product seems unsafe.
3. Refund Process
Once your request is reviewed and approved, we will notify you about the refund or replacement.
Approved refunds for online payments will be processed through the original payment method wherever supported. The time taken for the amount to appear in your account may depend on the payment provider and bank.
If the original payment method does not support the refund, our team will contact you to arrange an appropriate method.
4. Order Cancellation
If you wish to cancel an order, contact us as soon as possible with your order number.
Cancellation may be possible before the order is dispatched. Once an order has been dispatched, cancellation may no longer be possible, subject to applicable law and the circumstances of the order.
If a cancellation is approved for a prepaid order, the applicable refund will be processed.
5. Shipping Charges
If a return or replacement is required because the product was damaged, defective, or incorrectly delivered, please contact us for instructions.
Any shipping charges or deductions, where applicable, will be communicated transparently and handled in accordance with applicable law.
6. How to Contact Us
For return, refund, replacement, or cancellation requests, please contact us using the contact details published on our website.
Please include your order number and registered phone number or email address so we can identify your order.
Ras Rivaj
Website: https://rasrivaj.in
7. Policy Updates
Ras Rivaj may update this policy when necessary. The latest version will be published on our website. Nothing in this policy is intended to limit any rights available to consumers under applicable law.
Please share your order number, clear photographs of the product and packaging, and a brief description of the issue.
After verification, we will inform you whether a replacement or refund is applicable.